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"You Two! We're at the end of the universe, eh. Right at the edge of knowledge itself. And you're busy... blogging!"
— The Doctor, Utopia


Tuesday, May 08, 2007

Kodak has finally made me smile again

I'm from the hometown of Kodak so don't get me started on my opinion of the company (it's not good) but this video, allegedly only for internal use, but released to the public due to popular demand, is the best "marketing" I've seen out of the Kodak in literally decades.

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Friday, March 23, 2007

Spammers, and proud of it

Seth Godin takes on Reed Elsevier's recent "marketing". It's worth blogging as I wonder if an LIS blogs out there have experienced this?

"Over the last few weeks, I've received several meails [sic], all the same, all from real people at Reed. They baldly (and boldly) ask me to swap links with them as part of a scheme to move up the Google rankings. Anyone who reads this blog knows that I don't do that, nor does any reputable blog I know of."

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Tuesday, November 21, 2006

Marketing


Canadian Flag
Originally uploaded by travelinlibrarian.
What if the marketing department got to comment on your country's flag and what would the result be if their comments were taken seriously? This short flash movie shows you just that. Has this happened to your Web site?

via Seth's Blog

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Saturday, November 11, 2006

CAL2006: "The Long Tail" and the Growing Social Nature of Information

Heather Clark, BCR
  • How technology is changing how we understand information and in the economy
  • Book by Chris Anderson, Editor in chief of Wired magazine
  • How does this apply to the library world
  • Web 2.0
    • move from retreival to interaction on the Web
  • Original article in 2004
    • why the futurs of business is selling less of more
    • theory of change in economics
    • paradigm shift regarding hits and misses
  • The Long Tail
    • [long tail graphic from www.longtail.com/about.html]
    • the low sellers in total outsell the total of big sellers
    • brick & mortar, focuses on the head, selling many of a few items
    • amazon focuses on the long tail as the space requirements are lower
    • Comp tech is causing a move away form hits to niche markets
    • counter to the 80/20 principle
  • Long Tail Themes
    • Niche markets
    • Disaggregation of content
      • smaller bits
      • new revenue streams
    • Tyranny of Geography
      • marketing
      • shelf space
  • Long Tail Principles
    • Democratize production
      • new tools
      • new producers
      • increases amount of content/product
      • motivation is not necesarily monetary
        • "exposure culture"
    • Democratize distribution
      • amatures can produce and distribute
      • aggregators as warehouses
      • Internet is central distribution center
      • examples
        • Amazon.com
        • eBay
        • YouTube
        • Tecnorati
    • Connect supply and demand
      • connect supply and demand
        • social sharing of information
        • the hyperlink phenomenon
      • filters
        • search engines
        • social services
          • Google page rank
          • Amazon recommender services
          • NetFlix user reviews
  • Libraries have lost the battle when it comes to the distribution principle
  • Libraries need to be the connectors
  • Long Tail Assumptions
    • Ubiquitous computing
      • not everyone has access
      • not everyone knows how to use ths access
    • Entertainment-centric model
      • people will purchase w/o tactile input
    • Low costs of networking
      • storage
      • intensive bandwidth
      • system maintenance
      • "infinite shelf space"
  • Positives
    • richer culture
    • "pull together parallel tribes"
    • easier for artisan & global producers to market their goods
  • Negatives
    • eroding local culture
    • loss of shared culture
    • archive for future
    • physical items still need shelf space somewhere
    • truly profitable?
  • Libraries are the long tail!
  • Long Tail & Libraries: Currently
    • collections
      • robust & rich
    • reader's advisory and reference services
      • original recommender sevice
      • no matter the format
    • built-in fodder for filters
      • MARC record
      • obsolete outside the library world
    • physical serendipity
  • Long Tail & LIbraries: Needs Improvement
    • making discovery happen readily
      • improving OPAC search functions
      • link to local
    • expediting delivery
      • NetFlix model?
      • rethinking resource sharing group
      • Find it / Get it browser plugin
    • Reader's advisory
      • recommender services to patrons
      • blogs
      • patron reviews in OPACS
    • copyright implications
  • Conclusions
    • will it change the economic world as we know it?
      • not dramatically in her opinion
    • what about libraries?
      • how well do you know your community?
      • what can a small library serving a small population can gain from this?
        • put up a wiki for a local group then let them add content
      • academic
        • get your local info to your students
        • blackboard
        • MySpace & Facebook
    • Your environment should guide your application of these concepts

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Friday, November 10, 2006

CAL2006: Geek Fest 2006: What's Cool and What's a Good Investment

Jo Haight Sarline, Denver Public Library Carson Block, Fort Collins Public Library John Sulshaw, University of Colorado-Boulder Jimmy Thomas & Susan Staples, Weld Library District Jeff Donlan, Salida Regional Library Sharon Morris, Colorado State Library
  • Susan
    • 1st year w/ library system
    • previously in manufacturing and healthcare
    • invest in the virtual
      • how much can be put online?
      • online collaboration
      • online training
      • online surveys
    • translation services
      • 170+ lanugages
      • dial a number and get an interperter online
      • <$100/mo
    • Concact center concept
      • easy, catchy phone number
      • metrics
    • Hot
      • Copier/Espresso maker
      • USB cooler shirt
      • ID rings
      • DVD vending
      • bestseller vending ouside the library
  • John
    • mobile computing
    • new content & content management models
    • supporting users in an advanced age of technology
      • authentication
      • portals
      • blogs & wikis
      • increased collaboration
    • social networking
      • blogs
      • wikis
      • podcasts
    • MySpace
      • 84 million users
      • 2 million new users a month
      • 48mil unique visits
      • 51% of 13-17 year olds online
      • 79% are 18+
      • 25mil are over 30
    • YouTube
      • Google paid $1.65 Billion
      • 100 mil videos watched a day
      • 65k uploaded a day
    • What's going to become of the ILS?
      • Disintergaration (Marshal Breeding)
    • Institutional repositories
    • Libraries need to support all this stuff
      • security issues
      • open source model moving to libraries
      • programming skills
  • Jimmy
    • (Aquabrowser)
    • OCLC Perceptions Report
    • Searches done at his member libraries (top queries in OPACs)
      • Google, Yahoo
      • My Account, Library Hours
    • Library Journal Hotline
      • The next library building
      • "place"
  • Jeff
    • Maximize use of the OPAC
    • Clean up our database
    • Having functional PCs for the patrons
      • Firefox
      • GIMP
      • Open Office
      • Picassa
      • Let patrons plug in their hardware
    • E-media market needs to be "better sorted out"
    • Skype
  • Carson
    • Building a staff that represent different parts of my brain but can also built on that
    • Deliver information to people without barriers
    • Be more involved in the culture
    • Second Life Library 2.0
    • Balancing abilities and constraints of what staff can do to meet the needs of users
    • Technology is not always the solution
  • Sharon
    • Dutch Aquabrowser guys are "hot"
    • Library Elf
    • Plinket
    • The Engaged Patron
    • LibraryThing
    • Free online e-books and e-audiobooks
    • Second Life Library 2.0
    • Searching for information is changing
    • Retrevr
      • Search fickr by shape & color
    • Aquabrowser
    • del.icio.us
    • wikis
    • blogs
    • podcasting
    • YouTube
    • set aside time every week to look at something new
    • libraries have a "role to inspire"
  • Jo
    • Be the enabler for your cusomers
    • be there, be in those spaces
    • you feel comfortable, they'll feel comfortable
    • downloadable media
    • convergence of everything
    • everyone is a creator
    • create a space where your patrons can be a creator
    • tagging content
    • no geographical boundaries
    • look outside the library world for ideas and solutions
    • be where your customers are complainaing about you
      • thisisbroken.com
    • viral marketing
      • YouTube
    • gaming

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Wednesday, October 25, 2006

IL2006: Wednesday Keynote

Shari Thurow, Webmaster & Marketing Director, Grantastic Designs, Inc. Web Presence for Internet Librarians
  • Goals
    • define a search-engine friendly Web site desing
      • what it is and is NOT
      • why it is important
    • search engine optimization essentials
      • text component
      • link component
      • popularity component
    • other design considerations
      • home page desing
  • Why care about the search engines
    • people use them
    • [showed slide of number of searches of day per engine]
    • [number of searches by adults]
    • [how adults use search engines i.e. search for what]
  • Search engine friendly design is NOT
    • design to obtain top search engine position
    • [example of a doorway page]
  • SE friends deisng is
    • user-friendly that can be found on both crawler-based and human-bases search engines (directories)
  • Importance of site design
    • end users/site visitors/target audience (primary)
    • human-based search engines (secondary)
    • crawler-based search engines (secondary)
    • how you place words, graphics, etc communicates the content that you feel is imortant to both engines and visitors
  • 5 basic rules of Web design
    • easy to read
    • easy to navigate
      • "sense of place"
      • "scent of information"
    • easy to find
      • internal
      • external
    • consistent in layout and design
    • quick to download
      • 30 seconds or less on a 56k modem
    • EASY TO USE
  • Easy to find
    • search engines, directories, industry-related sites
    • go directly to the relevant page
    • within 708 clicks, preferrable less, as long as...
      • "scent of information"
    • most importnat information "above the fold"
    • contact information
  • search engines:
    • index text (all)
    • follow links (all)
    • measure popularity
  • if you dont' place text on the web pages and create a site navigation scheme that crawlers can follow, your site will not rank well in the search engines
  • do your pages:
    • match what target audience uses to search
    • provide easy access to keyword-focused text
    • contain enough high-quality content so that objective, 3rd party sites will link to it
  • bring in a search engine specalist during the design/redesign process, not after the fact
  • successful SE optomization depends on:
    • text component (index text)
    • link component (follow links)
    • popularity component (measure popularity)
  • Text component
    • give people easy acess to your keywords
    • does the content appear to be focused
      • HTML title
      • breadcrumb link
      • headings
      • intro paragraph
      • calls-to-action
      • conclusion paragraph
      • graphic images
    • examples...
  • primary vs. secondary text
    • primary (all SE)
      • title
      • visible body copy
      • text at the top of the page
      • in & around hyperlinks
    • secondary (some SE)
      • meta tags
      • alt text
      • doman and file names
  • text component summary
    • use words that people search on
    • place keywords well
    • focus on primary text
    • place keywords prominently
    • use keywords frequently enough
  • link component / site & page architecture (follow links)
    • link component
      • site navigation
      • cross-linking
      • type of web page
      • page layout and structure
      • URL
    • SE friendly (most to least)
      • text links
      • navigation buttons
      • image maps
      • menus (form and DHTML)
      • flash
    • if navigation scheme is not friendly, should you avoid using it in your deisgn
      • no
      • design is for the users not for the SE
    • always have two forms of navigation
      • target audience
      • search engines
      • they often compliment each other
    • types of text links
      • navigation scheme
      • contextual links
      • embedded links
      • site map
    • MPABS
      • most people are basically stupid
      • marketing term
    • informational pages
      • contain infor for target audience
      • do not contain a lot of sales hype or jargon
      • spider-friendly
      • often have simpler layout
      • visually match the rest of your site
    • information vs. doorway pages
      • [too much here for me to transcribe]
    • example info pages
      • FAQs
      • press releases
      • tips/how-to
      • glossary & reference pages
      • location
      • category/gallery
      • product
    • crosslinking
      • must have related cross links
      • hierarchical
        • breadcrumb
        • contextual
        • category > sub cat
        • parent > child
    • red flags
      • doorway pages
      • hallways
      • envelope
      • mini/micro sites
      • sattelite sites
      • many more...
    • summary
      • 2 forms of navigation
      • know to use text links
      • graphic links ok
      • usability counts!
  • popularity component
    • nubmer and quality of links to your site
    • clickthrough popularity
    • how long on users on your site
    • do they?
      • continue to use
      • link to you
      • return to you
  • [rushed through the last slides as she was over time. Sorry, I couldn't keep up any more]

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Tuesday, October 24, 2006

IL206: MySpace & Facebook

DSC03521Aaron Schmidt
Cliff Landis, Valdosta State Library

Aaron: MySpace Invaders
  • Owned by NewsCorp
  • Not the best web site ever. can be hard to use
  • All about eyeballs & selling ads
  • Bad design rules
  • Examples
    • Thomas Ford Memorial Library
    • Denver PL Teen Department
    • UIUC Undergraduate Library
    • Liberty Librarian
  • Searched for MySpace on YouTube for what teens think about MySpace
    • MySpace Commercial
    • MySpace Addicts
  • MySpace angles
    • taking photos of your self looking down at yourself
  • Opprotunities
    • "tips & tricks" class
    • class for parrents
    • historic figure / book character project
  • Make friends
  • MySpace Bulletins
  • Your LIbrary MySpace
    • be authentic
    • give up control
    • ave fun
    • consider who you want to be
    • include a song and video
    • MeeboMe widget
  • MySpace in your library
    • do you censor it?
    • resistant admin
    • "Decoding myspace" article
    • mroe danger @ home than on myspace
  • is it a fad?
    • yes
    • but learn and experiment
  • MyOwnCafe
    • SE MA Lib Sys
  • Less than threes
    • <3
Cliff: In Your Facebook: Using Facebook in Academic Libraries
  • what questions should we be asking
    • what is the nature of this technology
    • how are my patrons using this technology
    • how and I use this tech to benefit my patrons
      • traditional services
      • innovative services
    • how will this tech improve my service
    • how should we represent ourselves
  • what is the nature of the beast
    • profiles as identity performance
      • dynamic and static
    • social netowrking
      • connections between individuals create a network
    • groups and identity
      • 4th floor Odum library bathroom users (active)
      • Odum library is only good for one thing and that thing is facebook (group identitiy)
      • I like to hang out in the library after hours (failed)
    • Some people only join a group to identify with that group
    • Image representation (the profile)
    • 1-on-1 communication
    • communication in groups
    • writing on walls
    • sharing pictures
    • linking to other social networks and web sites
  • how to use to benefit students/patrons
    • traditional services
      • reference
        • consultations
        • groups
      • marketing
        • photos
        • flyers
        • events
      • instruction
        • groups
        • link to traditional resources
    • innovative services
      • acquistions
        • ask the students what they want in the library
      • "ubiquitous librarianship"
        • using students public info to meet their information needs
  • Improve services
    • the user-centric approach
      • "the user is not broken"
    • Point of need service
    • effective marketing
      • using the market that is already in place
  • Choosing your identity
    • how should we represent ourselves
      • the living library
        • Kresge library
        • Tisch library
      • the librarian collective
        • UIUC undergrad Library
        • Maryland Engineering Library
      • the librarians ourselves
        • david free, micharl stephens, brian matthers
  • Ask a librarian group
  • Institutional profiles are being closed down so represent yourself as an individual
  • what if your identity is chosen for you?
    • profiles
    • groups
    • events
      • Hide and seek in the Odum library
  • Who "owns the library"
    • we think of it as "mine" since we work there
    • the university likes to this it's theirs since it's part of the institution
    • the students think it's theirs since it's for their use
    • take the compliment and work with the students to get the word out about the library

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Thursday, September 07, 2006

Blogs & RSS book update

Just got the following e-mail from my editor at Information Today. (Names obscured to protect the guilty.)

Actually, the book is shipping to the indexer tomorrow, which means it should be heading to the printer in about 3 weeks. That means were looking at publication during the last week of October/first week of November.

Also, just to let you know, we received some great blurbs from SA, BD, and SJ-S that we'll be using on the cover and in marketing materials.

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Monday, August 28, 2006

Windows Vista delay?

Yesterday morning I got to share a table with an employee of the Microsoft marketing department. Eventually, I had to ask the obvious question: "Do you think Vista will be delayed yet again." Their response: "Probably."

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Wednesday, July 12, 2006

Librarian of the Year


Librarian of the Year
Originally uploaded by travelinlibrarian.
Now here's a great piece of library marketing! While driving through downtown Omaha, NE this is what I saw on the back of the bus ahead of me. A close-up version is also available.

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Monday, June 19, 2006

Why Blog Post Frequency Does Not Matter Anymore

Post frequency is something I've been thinking about for a while now and it looks like the Marketing Profs Daily Fix Blog has taken the topic on. The central point, as long as your posts are good, and you have an RSS feed, posting to your blog often isn't as important as it used to be. Opinions?

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Wednesday, May 24, 2006

Internet Librarian 2006

The official information about the conference is now available on the InfoToday site. Here's what I'm doing:

Sunday, October 22nd
Workshop 19 — Integrating RSS into Your Web Site
1:30 p.m. – 4:30 p.m.
Michael Sauers, Internet Trainer, BCR
RSS feeds are an excellent way to receive information from the Internet today. What many people don’t know is that you can receive that information and easily repurpose and republish it on your Web site with little technical know-how. Imagine automatically posting up-to-date local or industry headlines on your library’s home page. This is what you can do in just a few simple steps. Our expert Internet trainer shows you how to do just this. This workshop also covers additional RSS tools and services, including one that will create feeds from content without its own feed and another that will turn your text-based content into a podcast automatically.

Monday, October 23rd
Session C105 — The Second Life Library 2.0: Going to Where the Users Are
3:15 p.m. – 4:00 p.m.
Lori Bell, Director of Innoation, Alliance Library System
Tom Peters, CEO, TAP Information Services
Michael Sauers, Internet Trainer, BCR
In April 2006, the Alliance Library System put out a call for librarians interested in participating in a project to set up a library presence in the virtualreality world of Second Life. By the end of the month, more than two dozen librarians from around the world were meeting at a brand-new virtual library to staff the reference desk and discuss collection development, online programming, and library services. Since then, the response has only grown, and Second Life citizens are taking advantage of all the library has to offer. Our speakers provide an overview of Second Life, the creation of the library, and the services that are now being offered in this completely virtual environment.

Tuesday, Octboer 24th
Session D203 — Flickr & Libraries
1:15 p.m. – 2:00 p.m.
Michael Porter, OCLC Western
Fiona Hooten, National Library of Australia
Lluisa Nunez, Universitat de Barcelona
Michael Sauers, BCR
Flickr is a treasure-trove for library professionals interested in community, connections, innovative software applications, and marketing. With a strong library-centric focus, this session starts with a brief look at libraries and librarians with Flickr accounts and then explores the largest and most active library/librarian photo group on the Internet, the Flickr “Libraries and Librarians” group with more than 550 members on six continents and 2,600 images. Entertaining recorded stories share observations and comments from speakers on other continents, including how participation turned into a partnership that created a mashup between Google maps and images in the Libraries and Librarians Flickr Group. A dynamic demonstration of third-party Flickr applications using Open API/Ajax, as well as tips and tricks, round out the program. This is the ultimate library professional’s Flickr guide.

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Thursday, May 18, 2006

MPOW Hires New Executive Director

On behalf of the BCR Board of Trustees, I am very pleased to announce Brenda Bailey-Hainer as the new Executive Director of BCR effective July 17, 2006. The Board of Trustees had to choose among several highly qualified candidates for the position. Brenda will bring to her new position an impressive track record of accomplishments working with library networks, nonprofit organizations, state government and library consortia. Brenda has an excellent understanding of the current operating environment for library networks and an appreciation of emerging information technologies. She has successfully secured grant funding for several statewide projects and has marketing, public relations and sales experience. As a current member of the Board of Trustees, Brenda has a good understanding of BCR, its mission and strategic goals.

The Board of Trustees looks forward to working with Brenda Bailey-Hainer and the staff of BCR in building upon BCR's success as a library network.

Steve Rollins
President, BCR Board of Trustees

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Wednesday, May 03, 2006

Found RSS Feeds

I started another series of online RSS workshops today and the first homework assignment is to find five feeds that the student is interested in. Here are the results. (All of the students are in Wyoming so the information might be a bit Wyoming-centric.) I'll post more as the come in.

  1. University of Wyoming Headline News
  2. NOAA's NWS RSS Library
  3. News from www.casperstartribune.net
  4. Wyoming State Library
  5. President George W. Bush's featured speeches and remarks (Podcast)
  6. nHumanities
  7. USA Today.com--Top Headlines
  8. Library Journal: Features
  9. Billings Gazette-Wyoming headlines
  10. Librarians Internet Index - New This Week
  11. E! Online Latest News
  12. NPR Topics: News
  13. Wayne Besen - Daily Commentary
  14. MSNBC.com: U.S. News
  15. Public Relations and Publicity Blog
  16. TheDevnerChannel.com - Irresistible Headlines
  17. The Weather Channel - Your Local Weather - Laramie, WY
  18. Pollstar news
  19. American Idol Recaps Feed
  20. Library Marketing - Thinking Outside the Book
  21. Library Link of the Day
  22. Lisjobs.com
  23. New York Times Book Review
  24. PBS Now
  25. ACLU.org Free Speech Action alerts
  26. Quote of the Day
  27. PC World Latest News
  28. NPR Talk of the Nation
  29. NPR Books
  30. Beyond Best sellers (Madison Public Library)
  31. Google Scholar
  32. Universe Today
  33. Discovery
  34. New York Times
  35. The Write News
  36. Military RSS Feeds (directory)
  37. BCR: The Third Indicator
  38. BCR: Continuing Education
  39. Wyoming State Library News
  40. SI.com - NFL
  41. SmartMoney Trends in Investing, Saving and Personal Finance
  42. Word of Mouth Marketing
  43. NYT: Thomas L. Friedman's Column
  44. Library Marketing-Thinking Outside the Book
  45. Stephen's Lighthouse
  46. Salon
  47. Texas RV Travel : USAer Blog
  48. Tribe.net: Camping
  49. Alum Creek
  50. Carla Nayland Historical Fiction
  51. Yahoo! News: Top Stories
  52. NYT > Art and Design
  53. News from www.codyenterprise.com
  54. washingtonpost.com - Military News
  55. RSS Feeds at the Minneapolis Public Library (directory)
  56. Buzz Design
  57. World Cafe from WXPN
  58. Casper Star Tribune: Latest news
  59. Science@NASA
  60. Cosmetic Surgery
  61. New York Review of Books
  62. Reader2 - new books
  63. Girl Genius Online
  64. PCWorld.com - Latest News Stories
  65. PC World's Techlog
  66. GameSpy PC

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Thursday, April 27, 2006

Internet Librarian 2006

Consider this the first official post for the Internet Librarian conference in Monterey, CA this October. The e-mails have gone out and it looks like I'll be presenting on flickr on day two. I've got to admit that the others I'll be sharing my time with are a bit intimidating.

D203 Flickr & Libraries
Michael Porter, OCLC Western, Fiona Hooten National Library of Australia, Lluisa Nunez Universitat de Barcelona
Michael Sauers, BCR
Flickr is a treasure trove for library professionals interested in community, connections, innovative software applications and marketing. With a strong library centric focus, this session starts with a brief look at libraries and librarians with Flickr accounts and then explores the largest and most active library/librarian photo group on the internet, the Flickr "Libraries and Librarians" group with over 550 members on six continents and 2600 images. Entertaining recorded stories share observations and comments from speakers on other continents including how participation turned into a partnership that created a mash-up between Google maps and images in the Libraries and Librarians Flickr Group. A dynamic demonstration of third party Flickr applications using Open API/Ajax, as well as tips and tricks, round out the program. This is the ultimate library professionals Flickr guide.

My initial plan is to assume that the others will be all serious when it comes to how libraries use flickr so I'm going to show a lot of the fun stuff you can do. (Trading cards anyone?) Though, before finalizing this plan I'll be sure to contact the others to confirm my assumption.

See you in Monterey!

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Wednesday, March 29, 2006

Found Blogs

I've started another series on online Blogging workshops sponsored by the Wyoming State Library. The first assignment is to find three blogs of interest and report back. Here's what's been found this time around.

  1. alancreech
  2. County Librarian
  3. Happyville Library
  4. The Information Literacy Land of Confusion
  5. A Librarian's Guide to Etiquette
  6. Library Grants
  7. Peter Scott's Library Blog
  8. Soccer Coaching World
  9. Scientific American
  10. The Shifted Librarian
  11. one hundred words
  12. skyecade online
  13. WeeklyShot
  14. Daily Kos
  15. Buzzoodle Buzz Marketing
  16. Jackson Hole Blog
  17. Linkin Park
  18. Book discussion group
  19. Depraved Librarian
  20. LifeHack.org
  21. Librarian In Black
  22. Emergic
  23. Jeremy Blachman's Brand New Blog
  24. Tour Egypt
  25. Rasta Boy's Blog
  26. Young Adult Blogs Online
  27. PLA Blog
  28. It's all good
  29. Wildrun
  30. SF Signal
  31. SciFi Blogs
  32. book_icons
  33. Living with Bengals
  34. Splendid Pictures Around The Net
  35. Science in Action
  36. Off The Hook Awe!Some Crochet Blog
  37. Smart Traveler
  38. Post Secret
  39. Dave Levy's Weblog
  40. Go fug yourself
  41. Hardblogger
  42. The Punk Vault
  43. Cape Table Club
  44. Gizmodo
  45. Paper Cuts
  46. Indie Interviews
  47. Bookslut
  48. the blues blog

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Friday, March 24, 2006

CIL2006: Supporting the Digital World with Gadgets

Hope Tillman, Director of Libraries, Babson College
10:30-11:15am

  • Definition of Gadgets
    • small electronic or mechanical device which a practical used often thought of as a novelty
    • Consumer electronics
  • Gadgets are all arounds us
    • productivty vs. distraction
    • useful or time-consuming toys
      • time shifting
      • blurring of work and personal time
    • overload vs. the more the better
      • makes time to do more
      • makes more to do
  • Today's students
    • Class of 2009
      • voice mail always available
      • may have slept w. game boys in their crib
      • always digital cameras
      • may not distinguished between news entertainment
      • libraries have always been comp access centers
  • Why single out gadgets
    • what consumers are willing to buy
    • refelect customization and personalization trends
    • continue to change, show evolution and shift
  • qustions to consider
    • what features lend themselves to info magt knowlege sharing
    • how to identify gadgets to adopt/support
    • what do patrons use now
    • who are you listening to?
    • what makes your life easier
    • what are other libraries doing
    • what's the tipping point
    • how do you look at the issue of interoperability and upgrades
  • Tends
    • convergence
    • personalization and customixation
    • miniaturization / portability
  • ZDNet top 10 gadget must haves list
    • changes every 2-3 weeks
    • Creative Zen
    • Sony PSP
    • XBox 360
    • Mobile DVR
    • Slingbox
    • Treo 700w
    • Soundmatters MainstageHD
  • A few of the gadgets
    • PDAs
    • tablets
    • cell phones
    • MP3 players
    • video players
    • digital cameras
    • pocket scanners
  • Morphing the name of the PDA
    • Personal Digital Assistant
    • Palm or PocketPC
    • Handheld
    • Portable Media Player
    • Movile Media Companion
    • PocketPC phone
    • Ruggedized handhled
    • Ultra personal computer
  • PDA/Handhelds/Tablets
    • Convergence
    • thickness weight vs. functionality
    • PDAs still part of the mix
  • Smart watches
    • Embedded GPS for kids
    • wireless or synched
    • limited by recption area
    • content
    • IM cell phone features
  • Smart phones
    • single device for all data and voice nees
    • e-mail access
    • SMS
    • browser
    • organizer
    • phone
  • MP3 players
    • iPods
    • Nomad Jukebox
    • Walkman Bean
    • iRiver
    • Rio Carbon
    • Creative Zen
    • Flash/HD/FM
  • Digital voice recordres
    • smartphone/pds
    • iPod addon
    • olympus DM-20 w/ USB interface
  • Video Players/recorders
    • Creative Zen vision
    • iPod w/ video
    • Archos Gmini 402
    • Smasung YEPP YH-999 PMC
  • Digital still video cameras
    • Standalones
    • Embedded/addons to other devices
    • one-time use
    • webcams
  • Pocket scanners (reader pen)
    • scan, store send
    • reads notes aloud
    • beams data
    • get immediate translations definitions
    • reading aids
    • Wizcom technologies
    • Docupen RC800
  • Digital Pen (drawing pen)
    • Logitech io2 Digital Writing System
    • TabletPC w/o the tablet
  • Security everywhere
    • fingerprint
      • Keyboards
      • jump drives
    • biometrics
    • RFID
      • Pros cons
      • inventory vs. privacy
  • Special purpose chips
    • USB drive
    • flash memory
    • fitkeys
    • dexit
    • sanDisk flashCP Cruzer
    • DRM dongle
    • IBM Soulpad
  • Wireless devices
    • mice
    • keyboards
    • presentation remotes
  • Remote control
    • Logitech Harmony
    • MyNevo
  • Game machines
    • Sony PSP was the gadget of 2005
    • "Video Games and the Future of Learning"
    • "Everything Bad is Good for You"
  • Games and Libraries
    • Gaming in Libraries blog
    • Game Primer
    • Parallel Worlds: Online Games and Digital Information Services
  • GPS
    • Stand alones
    • smart phone
    • pc-based
    • geocaching
  • What toys do your toys have?
    • memory chips
    • keyboards
    • speakers
    • skins
    • caps
    • cases
    • solar backpacks
    • ringtones
    • subscription content
  • library applications
    • marketing
      • Geocaching
      • podacsts
      • blogging
      • MySpace
    • operations
      • Inventory control / RFID
      • remote control
      • circulation of devices
      • bibliographic file management
    • communication/collaborations
      • IM
      • blogs
      • videoconferencing
      • wikis
    • learning/entertainment
      • delivery of files data
      • role of games in learning
      • search engines
      • ebooks/ejournals
      • current awareness
      • iPod use
      • catalog pages
      • pubmed for handhelds
  • What's next?
    • e-ink
    • e-paper
    • flexible displays
    • soft-hardware
      • ElekTex keyboard
    • wearable computing
      • itunes jacket
      • movie glasses
      • MP3 sunglasses
      • Head-word display
    • more games w/in libraries
      • additional tool to help librarians provide realistic simulations
      • reference librarian avatars
      • "Active Worlds" site
  • Convergence of information and connectivity
    • "Ambient Findability" by Peter Morville
  • Trends
    • convergence
    • personalization
    • customization
    • portability
    • "Save the time of the reader"
    • any time, any where, and way
  • Where to go
    • Engadget
    • Gizmodo
    • ZDNet must have list


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Monday, February 27, 2006

"Feedback" Marketing [update]

Last week I posted regarding an e-mail I received that I suspected was a creative new way to word spam. Well, it seems, as I thought I might be, that I was wrong. I've since been in further contact with the author of that e-mail (who wishes to remain anonymous) and must say that the original e-mail was not spam but an honest contact. I have since apologized for my skepticism and do so publicly again here.

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Thursday, February 23, 2006

"Feedback" Marketing

I received this e-mail via the contact form on my blog yesterday:

I enjoy attending your workshops, am a regular visitor (read: fan) of your website, its always fresh, often humorous & always informative! Keep it up! Next time you visit KC, check out the "[name removed] Bar" for great food, music, service & atmosphere.

[URL removed]

Now really, does the person who left this but of feedback expect me to believe that they're really someone who's met me, even virtually? I'll admit maybe I'm wrong (please correct me if I am) but I find that very unlikely. I will give them point for creativity though.

Please read this important follow-up post.

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Friday, November 11, 2005

CAL2005: Googleization: A Discussion

George Jaramillo & David Domenico, Colorado State University

I spoke to the presenters in advance of their session and they admitted that beyond showing the Googlezon short film as a discussion starter, they had no specific presentation planned. Hey, winging is what I do half the time so I'm never going to hold that against anyone...

  • “Google's mission is to organize the world's information and make it universally accessible an useful.”
  • Shown: Googlezon by Robin Sloan
  • Audience reactions
    • Plausible
    • “Truth no more”
    • We choose who's interpretation we listen to
    • Wikipedia
    • fact vs. opinion
    • You still need to evaluate
    • The power of the many over the power of the few
    • To have computers determine what you're reading scares me
    • Privacy issues are a concern
    • Identity theft issues?
    • We're reacting as if it's the only source
    • People are selecting what they want today
    • Can people evaluate?
    • Kids today are forced to learn how to evaluate since there's so much more, is this true? studies disagree
    • “Everything that's bad for you is good” (book)
    • how much choice do we really have?
    • bad information also propagates quickly
    • risk of people being stuck in their own narrow view
    • people don't want to dig deeper than the first 10 sites
    • you've always asked your friends first, not the official resources, now it's just on a much larger scale
    • who controls the algorithms
    • CSU: “I found this on Google Scholar” but we're spending $$$ on databases
    • Is Google a threat to libraries?
    • The library community are questioning our relevance
    • We talk about Google too much
    • We need to be their partner
    • Frustrated by the ease of Google vs. databases
    • Might the technology make evaluation easier?
    • More content creation & peer-review i.e. social software
    • Google is an additional resource
    • Is this not what we've been discs sing for years?
    • learning curve on the databases we buy, they're more difficult to use
    • Googlezon will probably not be a monopoly
    • Privacy, privacy, privacy
    • Google is responding to the demands of the public
    • Maybe we as librarians need to create their own Google-like resource
    • The potential of the opposite is there... maybe there will be more players than there are right now.
    • “Reach them where they live” -- start the kids with what they know (Google) then move on to the library resources
    • Small libraries can't afford and therefore don't have access to those subscription databases
    • Should we give up the evaluation to someone else
    • Maybe we (librarians) should be the ones writing the algorithms
    • Business is going to drive all this
    • Google is fast and easy, no struggle.
    • Social networks
    • make the library's homepage come up when a patron connects to the library's WiFi
    • we need to be thinking about teaching our patrons about these issues
    • we suck at marketing
    • why are we threatened?
    • let's do what we do best
    • the reference interview is still important

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Tuesday, October 25, 2005

IL05: Marketing the Weblog

Jill S. Stover, Undergraduate Services Librarian, Virginia Commonwealth University

http://librarymarketing.blogspot.com/ http://www.people.vcu.edu/~jsstover/internetlibrarian/marketingtheweblog.php http://www.people.vcu.edu/~jsstover/internetlibrarian/ilbib.html

  • Marketing: It’s not what you think
    • Is important… really
    • Allows you to serve patrons better
    • Has 5 parts
      • Target market
      • Product
      • Price
      • Place
      • Promotion
  • Seth Godin – “All Marketers are Liars”
  • The Marketing Mix
    • Circle: TM in the middle, the four Ps outside in quarters
  • www.knowthis.com – marketing tutorials
  • It’s all about your target market : questions to ask
  • PEW Data
    • 65% of net users not sure of RSS
    • 26% never heard of RSS
    • 5% use aggregators
    • Most bloggers are men under 30, net savy & well off financially
  • Market Research
  • Find a perfect match
    • Segmentation
    • Good segments are
      • Distinct from others
      • Homogenous within
      • “profitable”
      • Measurable
      • Researchable
    • Lots of ways to segment
      • Age groups
      • Undergrads / grads
      • Activities / interests / opinions (observable behavior)
    • Find a friends segment & learn about it
  • Product (content & design)
    • Your blog
    • Content
    • Design
      • Reflects content & audience
      • Gets attention
      • Reinforces brand image
      • Examples
        • Summer Book Blog
        • Teen News
        • (addresses not given)
      • Resources
        • WebMonkey
        • Ww.ColorBlender.com
  • Price: Yours and your patrons’. Make your blog worth it!
  • Place
  • Promotion (do this last!)
  • Homework
    • What does success man to you
      • Talk Digger
      • FeedBurner
      • Review other blogs
      • www.blogwithoutalibrary.onet
      • Google blog search
    • Learn from other bloggers
      • Bloglines for librarians

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Monday, October 24, 2005

Future Tech Trends for PLs

Sarah Houghton, Marin County Free Library Joe Latini & Ken Weil, South Huntington Public Library Jenny Levine, The Shifted Librarian Aaron Schmidt, Thomas Form Memorial Library I'm just going to run all of the predictions and recommendations together instead of separating them out by presenter and keep them brief. If you can't tell what the suggestion/prediction is talking about, you've got some reading to do.
  • Opening up public computers
  • Virtual Reference visits Jenny Craig
  • The Googlzation of the masses (a.k.a. the OPAC sucks)
  • Librarian Avatars
  • Ubiquitous wireless: Citywide iniatives
  • Serving the information/connection poor
  • eInk & ePaper
  • Enable our content to interact with people, itself, and the Web making libraries easy
  • Web 2.0
    • Blogs
    • RSS
    • Wikis
    • Instant Messaging
    • Podcasting
    • Firefox plugins
    • Browser toolbars
  • Libraries need to be more agressive in how we provide services (stop waiting, just do it)
  • Accept credit cards for fees & overdues
  • Deliver more information and content via the Net (become a distributor)
  • Take more advantage of staff knowledge
  • Better PR/marketing
  • Customized services
  • Get out from behind the reference desk
  • Take risks & don't be afraid to fail
  • Let the libraries have control over eAudiobook loan periods

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Digital Content (eAudio Books)

Ken Weil & Joe Latini, South Huntington Beach Public Library
  • First public library to circulate iPod shuffles!
  • Started with a collection of 29 titles
  • Starting to do music on the iPods (marketing to younger patrons)
  • Why?
    • Downloading cheaper than purchasing cassettes and CDs
    • $1616 on cassette vs. $695 from iTunes for the first 29 titles
    • Savings used to buy the iPods
    • No replacement costs for tapes & CDs
    • Titles available sooner
    • Conserve shelf space
    • More portable
  • Licencing varies from company to company (iTunes, OverDrive, Recorded Books)
  • There is no single good solution
  • Why iPods?
    • iTunes = library now ownes the item, others you need to repurchase on a schedule
    • Downloading items via dialup is not viable, therefore circing the iPods
    • Can import from existing Books on CD
    • iPods popular
    • Work with both Mac & Windows
    • Universal access (no patron computer needed)
  • (iTunes gets their titles from Audible.com)
  • Copyright issues
    • SHPL limits circ to the number of copies that the library ownes
    • Apple knows what they're doing
  • Purchasing
    • iTunes ccount (CC or debit account)
    • software
    • search
    • download
    • store files on server (central location for downloader & desk where iPods are checked out)
    • backup each title
  • Cataloging
    • Equipment: iPod Shuffles (They now have 20)
    • Titles: eAudio books (original cataloging)
    • Order Record (title, iTunes listed as publisher)
    • Bib record (replaces order record)
    • Material type
  • Pushed on the front page of the Web site
  • Catalog says "Required iPod Shuffle or other MP3 player" on these titles
  • Processing
    • title card w/ barcode
    • contents card with iPod barcode
    • CArying case
      • iPod
      • power adaptor
      • radio transmitter
      • audiocassette adapter
      • user's guide
      • aux input connector
    • [M: Way sweet! Don't make them use headphones]
  • Circulation
    • check out titles and equipment
    • loan rules
      • 2 weeks
      • no ILL or DA
      • restricted to district residents
      • $1/day overdue (they've been circing laptops for the past five years without any problems)
    • borrowing terms & conditions
      • Waiver form
      • Will also load titles on to borrower's iPods, form indicates that loading library titles will erase all items on the iPod.
      • Newer software and iPods are reducing this problem
  • User Survey Results
    • 46% borrow 2-3 times/month, 26% once/week
    • 48% listen in car, 19% in portable player w/ headphones
    • 35% prefer fiction, 29% new or bestsellers
    • ever borrowed? 81% no
    • 73% male
    • age 30% 55-64, 21% 45-54
  • What's new?
    • Circing music on iPods
    • Developing YA collection
      • audio books & music
      • selected by young adults
    • Art exhibits audio tour
    • Podcasting library programs & events

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Friday, October 14, 2005

Great Library Marketing Idea

Here's one from the Axe Library: Reward the attendees of BI sessions bygiving them one free full-text printout.

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Friday, September 23, 2005

Wireless Hotel Models

Steven Abram (a librarian who travels more than I do and all around swell guy) has some thoughts on comparing hotel WiFi and library WiFi:

"Despite these nightmares, I think there's much to learn for libraries from the hotel model. For example, when I use the hotel wireless they somehow highjack my preferred homepage settings and display local news, weather, and ads for other hotels in their chain. Hmmmm. How many libraries do this? Can we force a library homepage as recompense for providing wireless access in our spaces? Can we promote our services, localize information like weather and sports? Can we be so bold as to promote events in oter branches? Can we be so in their face as to blog library marketing?"

I've been talking about this one out loud to librarys for a while now. I guess I've never bothered to blog the issue. Hey, if you're offering free WiFi, why not send the patrons the library homepage when they connect? (Read his whole post, he's got some other thought-proviking insights as usual.)

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Tuesday, August 30, 2005

Wanted: your wireless experiences

Louise is looking for "user experience" stories when it comes to offering WiFi in your library. More details and contact information can be found below.

[Web4lib] Wanted: your wireless experiences

By Louise Alcorn
To Web4lib@webjunction.org

Greetings Web4Lib community,

I come bearing a request. I am currently editing/co-authoring a book on wireless in libraries--one of Neal-Schuman's "How to do it manuals". Very 'quick and dirty' on the basics, planning, maintenance, etc. I was asked to edit and flesh out a manuscript started by someone else, and I have a few things I want to add.

One component I'd like to add to this book is *user experience*. I have always felt that reading about colleagues' experience, both pro and con, is instructive for professionals tackling new project areas, as we can draw on each others' strengths, experience and mistakes. We used this approach to useful effect, with enormous help from the Web4Lib community, in another book on library software and I thought it would be even more appropriate here.

**My request: I want to hear from libraries who are currently implementing, or who already have implemented, wireless access for staff and/or patrons. I want your 'stories'--good, bad and ugly. Issues and/or triumphs with IT staff, vendors, library staff, library boards, faculty committees, etc. I'm looking for all aspects of the process-finding hardware, implementation, policy (!), training staff, marketing the service to your patron base, troubleshooting and maintenance issues.

I'd love to hear from a wide variety of libraries--academic, public, special--and both pro and con experiences with any of the aspects above. I've already separately contacted staff at a few libraries I know have wireless, but I wanted to throw this out to the always helpful Web4Lib community, and give you an opportunity to rant or rave about your wireless experience. As always, your names/positions/libraries' names will be used only as you prefer.

Please respond to me OFF-list, so as not to overwhelm in-boxes.

Many thanks in advance,
Louise Alcorn

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Louise E. Alcorn -- Reference Technology Librarian
West Des Moines Public Library
4000 Mills Civic Pkwy
West Des Moines IA 50265
(515) 222-3573    louise.alcorn@wdm-ia.com
http://www.wdm.lib.ia.us

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Wednesday, August 17, 2005

Library Marketing 101

Here's a neat idea: allow your patrons to check out a person from the library.
via LISNews

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Friday, June 24, 2005

2nd Edition

Neal-Schuman is busy drafting a contract for me to do a second edition of my book Using the Internet as a Reference Tool. I'm excited about this one. They do have a question though and I'm looking for some help from all of you. Here's the deal:

Before we prepare the contract, our marketing gurus asked me some questions I couldn't answer. I'd appreciate your thoughts on this: Would we sell more if we change the title? Is the concept of "using the Internet as a reference tool" dated? Is there a "sexier" title for this edition? I'm not sure. Since you teach this, what workshop title would attract the highest registration, especially those people who do use the Web daily for reference work, but perhaps want to upgrade their skills (which is where we see the marjority of the market for this 2nd edition)?

I'm open to suggestions. As for the associated workshop, "Using the Internet as a Reference Tool" is the title (which I'm sure the folks at NS were not aware of. If you have any suggestions for a "sexier" title please submit them ASAP. I've promised to get back to NS on Monday.

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Wednesday, August 04, 2004

An interesting take on ebooks

"[eBooks are] like sex in high school. Everyone stands around waiting for everyone else to do it so it's okay to do it because everyone is doing it. If somebody had just done it, we could have all been getting laid."
— Micah Burch, Marketing Director, Vertical, Inc. in the article "Feature Creep: 500 Books in Your Gadget Bag"

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Thursday, May 13, 2004

Bitch, bitch, bitch

If you're not going to do something about it, you have not right to complain…
"With gasoline prices at record levels, everyone loves to complain about them. But at what point will American drivers do something – like trade in their SUV for a more fuel efficient car? Or carpool to work? Or move closer to their job?
But even after the recent run-up in pump prices, none of the motorists surveyed in March said they would consider trading in their cars for a higher-mileage model, and less than 5 percent said they would change their driving habits, according to CNW Marketing Research, which conducted the study."

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Friday, March 12, 2004

Push or Pull?

I remember the early days of the push technologies on the Internet. It was only a few years ago but looking back I viewed them as one of those great ideas that failed due to poor marketing and implementation.

The biggest one I can think of was Microsoft's Active Desktop concept. You would put "objects" on your desktop and they would automatically receive updated information whenever the sources pushed information out to the subscribers. I'm not sure why this didn't ultimately work, but I always through that the concept of items automatically being sent to me was a great idea. Why it didn't catch on in the long run I'm still not quite sure.

Today we have RSS and aggregators. This XML language and its associated client software allow you to "subscribe" to a feed and then receive the updates whenever they occur. Almost every presentation that mentioned RSS at this year's Computer's in Libraries conference (and there were many of them that did,) described this as a 'push' technology. I beg to differ on this description. It may seem like push but is it really?

In a true push environment, beyond the actual setting up of the subscription, there is noting more to be done on the part of the client, whether you consider the client to be software or a human. But this is not how RSS aggregators work. With these programs you need to set up the subscription and tell the aggregator how often to recheck the subscription. Every time the aggregator rechecks and finds a change, it transfers the information from the server to the client. It 'pulls' the information.

Granted, RSS may seem like a push technology since there is minimal human involvement in retrieving this information, but it is being retrieved, i.e. pull, not being received, i.e. pushed.

Now, some of you may argue that I'm splitting hairs. I'll admit that I say that when I click on a Web link I "go" to a page when I know deep down that I'm not "going" anywhere. (I'm actually sending a request for a page which is then sent back to me.) But, I'm sure, in at least one of my classes, to point this out to my students, to make sure that they at least understand the concept even if they're going to go back to the way of talking about it like everyone else does.

Here's my question. When teaching people about RSS and aggregators, should we be describing it as a push technology when it really isn't?

(Yes Jenny, I'm expecting a comment from you on this.)

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