Building Positive and Productive Staff Relations

I've been the manager of the Friends of the Aurora Public Library Book Outlet for about four months now and a lot of change has occurred both in the organization and in the store itself as a result. Not everyone is happy about the changes and the issues are starting to come to a head in some cases. Not everything has been easy to deal with but I'm getting the job done as I see it. What this leads me to is the recent SirsiDynix Institute titled Workplace Culture: Building Positive and Productive Staff Relations. This one hour presentation covers many of the skills that a manager needs to make sure that everyone in an organization gets along and the job gets done. Much of what's presented is common sense, but a refresher in this type of material, for managers at all levels of experience, never hurts.