Gatweway Woes: Day 29

Well, I checked with Gateway again this morning regarding when I'm getting my tablet back. I contacted Teach Support via chat for the third time (the first was on 11/29 and the second was on 12/05) and they told me that they couldn't help me and I needed to send an e-mail to the general e-mail address. Talk about outrageous. When I told them that they were able to help me the last two times the tech "talked to [his] supervisor" and confirmed that Tech Support couldn't help me. I've sent the e-mail and I'm waiting for a response.