Gateway Woes: Day 36

Despite being told two days ago that my computer was being repaired and given no date for getting it back, I've just received my laptop. Yes, they fixed the problem with the cracked monitor case but they also "reloaded OS due to a corrupt OS. OS was getting blue screen." Funny, I wasn't getting a blue screen when I sent them my laptop. Additionally, I specifically told them that I was to be notified if they felt that they needed to do something to my harddrive. (Yes, I backed up my data but I've lost all my software, customizations, and updates.) Hell, the OS they gave me is WindowsXP Service Pack one. They didn't even give me the current OS! I've sent off an angry e-mail demanding an explaination and a phone nubmer of a supervisor to talk to. Given their responses to any of my questions of late, I'm hardly expecting any thing useful back from them. Maybe my next computer will be a Dell.