Gateway Woes: Day 30

Well, here's the latest from Gateway:

Thank you for your e-mail and I apologize for the misunderstanding. Michael, please be advise that we rely on our manufacturer to provide the part that would fix your unit. At this time, we are still waiting for the said part. Again Michael, I apologize for the misunderstanding and the inconvenience this has caused you, however, please be assure that we are doing out best fix your unit and sent it back to you as soon as possible.

What!? It's been a month and despite what I've been told over the past few weeks they don't even have the part yet. I'm getting very upset...