Gateway Woes: Day 29.2

Here's the response from Gateway:

Thank you for your e-mail. I sincerely apologize for the delays you've experienced with the shipment of your computer. Michael, I have checked Service Request Number 2-2102908243 and found that your system is still being repaired in our service facility. I can assure you that your system is very important to us and we will do our best to get it out to you as soon as the service is complete. Please accept my apologies for any inconvenience this may have caused.

Needless to day, I'm not a happy camper.