Tablet woes day 20

I chatted wit Gateway tech support this morning and they said:

According to our database, your system is currently under full system diagnosis ( final ) to make sure that the issue was fixed when you recieved the system.

They suggested I call their "service team" for an ETA on getting my laptop back. A phone call later, I was told that once it's finished ("today or tomorrow") I should receive it in "3 to 5 business days." Friday would be nice but I'm thinking next week at this point.