iPod woes: Day 0

Today my iPod decided to hose itself. Luckily it's still within the "one-year limited warranty" period (I ordered it on 12/28/04) so I can get it fixed/replaced for "free". (Since it's more than 6 months old, I do have to pay the $32.27 shipping fee.) Apple is sending me a box to pack it up in and send it back. I've heard good stories about Apple's service and I've heard horror stories about Apple's service. Which one will this be? Stay tuned and find out.