IL04: “usability research update”

Darlene Fitcher’s presentation was a useful as I expected. The best bit, “When it comes to usability testing, what’s the answer?” I spoke up and gave it to her, “It depends.” I also liked that she quoted Jakob Neilson. (Love him or hate him, he’s more often right than wrong.) Here’s another important point from her presentation: users expect to find “home” in the upper-left corner of a Web page and they expect to find “help” in the upper-right corner of the page.