Unclear on the concept

I've edited the following so as to not incriminate the guilty…

We've discovered that when you are using the browser version of [the program], if you double-click on any button or command, [the program] registers the action twice. Technically, the second click should cancel out the first click, and you should not notice any difference. However, in almost all cases, [the program] currently tries to complete both requests, causing a delay of over a minute to respond to you, and, in some cases, causing the record to be invalidated and the system to return error messages that are not useful.

When using the [the program] browser, it is best to avoid double-clicking and to wait for a system response before sending the next command.

We will be resolving this problem in the future, but for the time being, please avoid double-clicking in the [the program] browser.

Or, people could just realize that there is no need whatsoever to double-click, ever within a browser. Instead the company feels that they need to fix a problem at their end, when it really is a user problem.