High end, low end

One of this morning's keynote speakers was Mary Lee Kennedy. One of the things she's done was to work with Microsoft to develop SharePoint 2003. CA serious software package for sharing information for online meetings.) One of the was she illustrated her points about "getting personal" was the use of IM programs to provide reference service. As Michael Stephens said the other night, "What I'd like to see is a library dump $20,000 virtual reference software and just get an AOL screen name."